This report is part of the evidence-building agenda of the LiftEd EdTech Accelerator, aimed at creating evidence on  the impact of EdTech for FLN for learning at home. The ‘Insights on User Experience’ study provides a qualitative analysis of feedback gathered from end users on key aspects of the EdTech programme lifecycle – including acquisition, onboarding, engagement and retention. The report aims to provide actionable insights which can inform future interventions and improvements in the EdTech ecosystem.